Privacy policy

(These Policies are presented in French and in English. In case of discrepancy between the French version and the English version, the French version prevails.)


Yelosquare (hereinafter “Yelo”) welcomes you to its website and its application (hereinafter “Application”).

We pay attention to the protection of privacy. This is why we are committed to respecting the confidentiality of personal information we collect. We have implemented this privacy policy (the “Policy”) setting out how the Company collects, uses, communicates and protects your Personal Information (as this term is defined below) in the framework of your use of the Application and our services.

Unless otherwise defined in this Policy, terms beginning with a capital letter have the meaning given to them in the conditions.

The User who consults and uses the Application is bound by this Privacy Policy and the terms of use.

If you have any questions or comments regarding this Privacy Policy, please feel free to contact the Privacy Officer at:

2335 La Fontaine Street
Quebec, Canada

Telephone: +1 514 746-8990


For the purposes of this Policy, “Personal Information” is any information that relates to a physical person and allows it to be identified.


The Company undertakes to comply, by implementing this policy, with the provisions of the Act on the protection of personal information in the private sector (Quebec, c. P-39.1) with respect to the picking, the holding, using and disclosing your Personal Information.


By providing Personal Information, you agree that we may collect, use or disclose such Personal Information in accordance with this politics, to preferences regarding the protection of confidentiality that you have indicated to us and as authorized or required by law.

Except as otherwise expressly permitted by law, we will not use or communicate your Personal Information with anyone, except as provided in this policy.

Collection of personal information

We collect the following information:

  • Display name (at the user's choice, this can be their first and last name or a pseudonym)
  • Phone number
  • E-mail address (optional)
  • IP Address (optional)
  • Last name, first name and postal address (optional)
  • Private messages sent to other users

The personal information we collect is collected through forms and interactivity established between you and the Application. We also use cookies to collect information about you.

Forms and interactivity

Your personal information is collected through forms, namely:

  • Registration form
  • Profile modification form
  • Message form
  • Yelo newsletter subscription form
  • Order form

We also collect information from users who sign up to our mailing list. diffusion.

We use the information thus collected for the following purposes:

  • Notifications of new messages by email, sms or push-notifications
  • Administrative contacts (account management, important information about your account or about Yelo, like changes to our terms and policies)
  • Newsletters / Contests / Promotional offers
  • Statistics

This data is never sold to third parties and subscribers can unsubscribe at any time.


When you send a message to a user on the Application, the data entered in the form messages, but also your IP address and browser user agent are collected to help us in the detection of spam using an automated detection service.

Cookies files

When you browse the Application, cookies (“cookies”) and invisible pixels are deposited on your device (computer, tablet or phone). They make it possible to collect or memorize some information when browsing the Application. Only the issuer of the cookie file, the Company, is in measure of read this file. You can find information about cookies at

Manage your cookies

Functional cookies

They are used to manage and optimize the presentation content of the Application according to your personalization of navigation (language) and to memorize certain information already fulfilled. Most browsers are initially programmed to accept files witnesses, however, the "help" function at the top of the task bar of most browsers will tell you how to manage acceptance of these cookies and/or how to deactivate them completely. However, it is not recommended refuse those cookies essential for the use of certain functionalities, in particular for the completion from forms. For details concerning the configuration of your browser, we invite you to consult the center help from Chrome, Safari, Firefox, Internet Explorer, Edge or Opera.

Performance Cookies

We use these cookies to make the Application work more efficiently during your visit. Information collected is used to gauge page popularity, analyze traffic trends, and direct the development of other improvements. These cookies do not contain any information staff.

They allow us to collect the following information:

Your IP address;
Your internet service provider;
The start and end day and time of the visit to our Application;
The region or municipality determined from your IP address;
The type and version of your Internet browser;
The operating system type and version of your device;
The screen resolution of your device;
The language of your internet browser;
The type and model of your device (computer, tablet or phone);
The URL address of the pages visited on our Application;
Your activities (clicking, scrolling) on ​​our Application;
The domain URL of the previous site visited if you clicked on a link to Yelosquare on this site;
The point of origin (banner, email, social network, print publication, website advertiser); of your visit our App.

For the realization of the various measures concerning the use and the performance of our Application, the establishment of statistics and volumes of attendance of its content, we use:

  • Google Analytics: Information is stored by Google on servers that may be located outside the Canada, especially in the United States. You can download the browser add-on for the deactivation of Google Analytics, where applicable.
  • Hotjar: Information is maintained by Hotjar Ltd. on servers that may be located at the outside of Canada, especially in the United States. Learn more about their policy Privacy Policy

Advertising cookies

If you consent, third parties, including Google Display Network or other media partners, may also place advertising cookies on our Application in order to know your interests through content consulted on our Application and to personalize the advertising offer sent on our Application or in other websites. If necessary, you can disable cookies from companies participating in the Choice of ad from the Digital Advertising Alliance of Canada.

Retention of personal information

The Company agrees to keep your Personal Information only for the time necessary for the purposes to fill the purposes identified in this Policy as well as for as long as your Account user exists.

For users who register on our Application, we store the personal data indicated in their profile in Google Cloud services. This information is stored by Google on servers that may be located outside the Canada, especially in the United States.
The User can see, modify or delete his personal information at any time.
Company data managers may also access this information for purposes related to the proper functioning of the Application, apart from the password, which is encrypted and stored on Google's Firebase Authentication service.

If you write a message, the message and its metadata are preserved indefinitely to allow you to view your message history. We use the service Google's Firebase to store sent messages and media. This information is kept by Google on servers that may be located outside the Canada, especially in the United States.
Yelo may implement an automatic expiration system to archive and then delete your messages after a while.

We use Mailchimp as a marketing platform for sending newsletters. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about the practices of confidentiality of Mailchimp here.

Right of access, right of opposition and withdrawal

We are committed to recognizing a right of access and rectification to the persons concerned and eager to consult, modify, or even delete the information concerning them.

Please note that subscribers to our mailing list can unsubscribe at any time.

We are therefore committed to offering you the right to oppose and withdraw your information personal. The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information is used for certain purposes mentioned at the time of collection (see section “Collection of Personal Information”).

The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.

To exercise these rights, you can communicate directly with our team by:

  • mail: Yelosquare, 2335 rue La Fontaine, Montreal (Qc) H2K 1Z8
  • email:
  • phone: 1 514 746-8990


We are committed to respecting the legislative provisions set out in the legislation provincial and federal Canadian.

Changes without notice

Please note that the Terms of Use are dynamic and subject to change at any time. time and without notice.

Translation language

The French version prevails over any other translation of the privacy policies and conditions of use, in order to avoid any disparate interpretation between the two versions.

Contact us

If you have any questions, please contact us at

Please note that the masculine gender is used in this document for the sole purpose of lightening the text.